Terms and conditions of use

Customer Service Policy

We are committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Exchange Policy

What is The Wild Bear refunds/exchange policy?

There is nothing we love more than a happy customer. Your satisfaction is our priority!

If you are not completely satisfied with your purchase it may be exchanged within 10 days of receipt. We will provide you with a credit code to be used within three months.

When returning your product, please make sure you provide the following details:

  • Your full name
  • Your original order confirmation or invoice number you received with your product.
  • Reason why you are returning the product
  • Your instructions informing us how you would like the issue resolved.

Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.

Exchanges are to be returned at the customers own expense to:

Wild Bear Returns:
P.O. Box 637
Ocean Grove, 3226
Victoria, Australia

Please note: A returned item must be unworn, with tags and packaging intact or we are unable to accept the item for return or exchange.

In the unlikely event that your item is faulty, we offer a 14 DAY REPLACEMENT WARRANTY, from the date you receive your product. If we cannot replace the product, we will give you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.

Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.

Currency

All transactions are processed in AUD.

Security

When purchasing your financial details are passed through a secure server utilising the latest 128-bit SSL (Secure Socket Layer) encryption technology. If you have any questions regarding our security policy please contact our customer support centre at info@wildbear.com.au.